Returns must be received at Concept Latch Lock & Hinge in original condition and accompanied by a Return Materials Authority in order for a credit to be processed and issued.

• Notification of goods intended to be returned must be made to Concept Latch Lock & Hinge within 7 days of original purchase date.
• A 25% restocking fee may apply for non-stocked items and goods ordered incorrectly.
• Defective merchandise may be returned to Concept Latch Lock & Hinge Pty Ltd within 7 days of original purchase date.
• Concept Latch Lock and Hinge reserve the right to reject claims without a valid receipt or if the required RMA is not received with the goods.

Goods to be returned to:

Concept Latch Lock & Hinge Pty Ltd

Rear of 353 Victoria Street, Brunswick, Victoria 3056

Shipping Method

Concept Latch Lock & Hinge will arrange freight for returns only when incorrect or faulty/damaged goods have been supplied.

Customer is to arrange freight and is responsible for freight charges for return of goods ordered incorrectly.

Credit Card Refunds

Credit will only be processed to the credit card used in the original transaction.

Cash Refunds

Refunds for Cash purchases will be made by cheque once return has been received and approved.

Account Customers

Credit will be allocated to the invoice which the goods were purchased on and will appear on the customer's statement for that month.