1) How do I place an order?
You can place an order via  email or call our office on 03 9388 2551 and we will be delighted to assist you.
We also have an online store at Ebay Concept-Latch where we stock most of our items.

2) Order Minimums
There is generally no order minimum quantity to place an order. However, some items may have an MOQ, you can email or call our office on 03 9388 2551 and we will be able to advise.

3) How can I make a payment?
We accept EFT, PayPal payments, Mastercard, and Visa. Unfortunately, we are unable to accept Cash payment and American Express.

4) What are the shipping options?
We have a number of options available. The customers may pick up orders from 9 am to 4 pm Monday – Friday. We do track shipping locally and internationally with all major courier companies.

5) What is your Returns policy?
The faulty items can be returned to us with original proof of purchase. However, if the items are not faulty there will be a restocking fee of 25%.
However, no Returns Can Be Accepted on Specially Ordered Items. For more information, please visit see our Returns Policies

Contact us today for all of your latch, handle, slide and hinge needs, today.

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